If it does not do so, we will not hesitate to pursue this case in court. The firm must now comply with the law and commit to refunding its customers. We take very seriously the ongoing failure of Teletext Holidays to meet its obligations. It is unacceptable that many have already waited months for the refunds they are legally entitled to.
There must be no more delays to Teletext refunding customers for holidays they could not take because of the pandemic. The CMA has now informed Teletext Holidays that it is preparing to take court action and will launch proceedings if it does not repay the outstanding refunds, or commit to do so, without unnecessary delay.Īndrea Coscelli, Chief Executive of the CMA, said: However, Teletext has not agreed to provide undertakings that are sufficient to address the CMA’s concerns. The CMA told the firm it could avoid any potential court action by signing formal commitments – known as ‘undertakings’ – to refund affected consumers and ensure compliance with the Package Travel Regulations going forward. The CMA wrote to Truly Holdings Ltd., the company that operates Teletext Holidays and also, in March, setting out in detail its concerns and giving the company an opportunity to address them. These showed that people were not receiving refunds they were owed within 14 days, as required by law, for package holidays cancelled by the company due to pandemic restrictions. On 4 February, the Competition and Markets Authority (CMA) announced that it was opening an investigation into Teletext Holidays after receiving hundreds of complaints.
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